Purpose – This paper explores the reasons for the sometimes seemingly irrational and dysfunctional organisational behaviour within the NHS. It seeks to provide possible answers to the persistent historical problem of intimidating and negative behaviour between staff, and the sometimes...

Suggests that current advice on how to achieve, maintain or improve organisational effectiveness is flawed in certain respects: there is a lack of clarity as to what organisational “effectiveness” is; there is a tendency to assume that all organisations operate in the same unpredictable and...

Little consideration has been given to the role supervisors play in managing the introduction of new technology. Ignoring their role is shortsighted since supervisors can have a significant effect on the success of new systems. Drawing on research conducted in nine engineering companies, little...

Purpose – There is a growing belief that business leaders can learn valuable lessons from successful sports coaches and athletes. This article seeks to examine the extent to which methods for achieving sporting success are applicable to business. Design/methodology/approach – The research...

Describes a research project carried out within the Manchester Royal Infirmary (MRI) to evaluate and improve the recycling and disposal of pharmaceutical products. Discusses supply chain management practices in the National Health Service and, in particular, focuses on the concept of reverse...