Purpose: The purpose of this paper is to dissect the diffusion of the number of organizations that implemented multiple management systems (MSs), considering the International Organization for Standardization (ISO) 9001, ISO 14001 and OHSAS 18001 standards (quality, environment and safety) in...

The measurement of a service Quality is a relevant issue for organizations. In this paper we describe an application of the Parasuraman, Zeithalm and Berry’s (PZB) conceptual model of service Quality in the field of the water and sewage service. The PZB model determinants have been specialized...

Based on an idea by Kosmulski, Franceschini et al. (2012, Scientometrics 92(3), 621–641) propose to classify a publication as “successful” when it receives more citations than a specific comparison term (CT). In the intention of the authors CT should be a suitable estimate of the number of...

The aim of this brief communication is to reply to a letter by Kosmulski (Journal of Informetrics 6(3):368–369, 2012), which criticizes a recent indicator called “success-index”. The most interesting features of this indicator, presented in Franceschini et al. (Scientometrics, in press),...

Purpose – ISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand,...

Purpose – One of the stated goals behind the formation of the International Organization for Standardization was to develop standards to facilitate international trade in goods and services. This goal has caused different country‐group trends in the diffusion of ISO certification. The...

Purpose – The goal of this paper is to suggest a new incentive model that is capable of creating the conditions for the autonomous growth of diffusion and credibility of the ISO 9000 national quality certification system. Design/methodology/approach – The first part of this work contains...

Purpose The purpose of this paper is to verify a possible relationship between quality management system certification according to ISO 9001 standard and risk of failure of Italian companies. Design/methodology/approach A synthetic index which summarize the most crucial economic/financial...