Purpose – This paper aims to shed some light on E‐business practices in the Arab culture. Design/methodology/approach – A qualitative approach based on observations. Findings – Identified several culturally‐based factors which impair E‐business practices in the Arab culture....

Looks at the findings of a survey of 115 Saudi Arabian managers who had completed their undergraduate education in the United States in relation to the informational and computing resources and their applications in Saudi organisations. Considers the role of computers in business and highlights...

In a period of rapid environmental change, banks recognise that their survival hinges on their ability to innovate and be responsive to the needs of their customers. Partially spawned by such recognitions, private banks have grasped computer‐based management information systems and...

To enhance their organizational performance, banks can benefit from the experiences of manufacturing firms and gainfully employ quality and process improvement philosophies with proven track records in manufacturing industries. This article presents a framework, which integrates root cause...

To turn today’s challenges and threats into fruitful opportunities, marketing organizations must move away from their traditional modus operandi of closed system approach to an open system where employees, customers, procedures, processes, vendors, and strategies are viewed interdependently....

In today′s competitive environment, the question is no longer whether to have quality assurance programmes, but rather how to make these programmes work. With this in mind, presents a conceptual framework outlining the components of a quality assurance system in the lodging industry setting....

The literature related to benchmarking practices and theory was reviewed from 1986 to 2000. The earlier stages of benchmarking developments stressed a process and/or activity orientation. Recently, however, the scope of benchmarking appears to have expanded to include strategies and systems....

Investigates several facets of the implementation of just‐in‐time (JIT) using a two‐tiered empirical approach that included a field study and a mailed survey. The 277 respondents to the survey included 130 manufacturing organizations, 61 service organizations and 86 public sector...

Purpose – The purpose of this paper is to analyze and benchmark the strategic approaches utilized by Portuguese small and medium enterprises manufacturing organizations in response to the competitive pressures in the European and global markets. Design/methodology/approach – For the purpose...

Purpose – This paper aims to examine, the specific literature related to performance measurement in the service sector. In the process, it also aims to classify and examine innovative approaches and models utilized to measure performance in service operational settings. Based on this...