Purpose – The purpose of this paper is to investigate the leadership and management practices that positively affect stakeholder satisfaction, an under-studied area important for both academic researchers and leaders. Relationships between 23 leadership and management practices and overall...

Purpose – The purpose of this article is to examine the relationships between vision attributes (of brevity, clarity, challenge, stability, abstractness, future orientation, and desirability or ability to inspire) and content (relating to customer and staff satisfaction imageries), and...

Purpose – The purpose of this paper is to address an important gap in the literature by investigating the relationship between organizational climate and performance in small businesses. Design/methodology/approach – Data were collected from 100 retail pharmacies in Sydney, Australia where a...

Purpose – The purpose of the paper is to identify characteristics of visions that are associated with desirable performance outcomes. Design/methodology/approach – The paper examines findings from various vision studies in American, Australian and Thai businesses to derive characteristics of...

Purpose – This study examines the question of whether sustainable leadership principles, also known as Rhineland leadership, can apply to a listed business in an emerging economy. Design/methodology/approach – Avery's sustainable leadership grid provided the framework for analysis of a major...

Purpose – The purpose of this paper is to present an alternative leadership model to the prevailing shareholder‐first approach that research, management experts and practice indicate can lead to higher performance and resilience of a firm. Design/methodology/approach – This conceptual...

Purpose – This BMW case aims to show how many of the company's practices that accord with principles espoused in the authors' sustainable leadership model contributed to its recovery after the global financial crisis (GFC). Design/methodology/approach – This case illustrates how BMW...