This paper addresses issues met when designing, implementing, using and continuously updating performance measurement systems in manufacturing companies. The paper develops, from theory, a framework for analysing the implementation of a performance measurement system and uses this framework to...

This paper describes the testing of a management process for the design and development of performance measurement systems in seven small and medium sized manufacturing companies. The paper outlines and develops the criteria used for evaluating the process and describes the methodology applied...

1. Why is talent management so important for business? -- 2. How does my organisation compete? -- 3. What sort of talent do we need? -- 4. Which roles are strategically important and require top talent? -- 5. How can the organisation attract enough of the right sort of talent? -- 6. How can you...

Over the past decade, the establishment and growth of quality awards has stimulated organizational self‐assessment using the award models. Four new methods developed from fieldwork in the UK can be used not only to support the gathering of data required by the models, but also in stand‐alone...

Dr W.A. Shewhart, “founder” of the modern quality movement and inventor of the control chart, was greatly influenced by the pragmatist philosopher, C.I. Lewis. However, Lewis's influence is less clear. Shewhart did not refer to Lewis in his 1931 book and it was not until the 1939 publication...

Abstract: Purpose – The purpose of this paper is to present and discuss thefindings of research into the value perception of knowledge management amonglawyers and staff from among the top ten global law firms. Design/methodology/approach – Interviews were conducted with lawyers as well as...

Describes the development and testing of a structured methodology for the design of performance measurement systems. Frameworks, such as the balanced scorecard and the performance prism, have been proposed, but until recently little attention has been devoted to the question of how these...