Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE). Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on...

Purpose – It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge‐based capabilities required to achieve superior performance. The purpose of this paper is to identify management...

Purpose – Asks why performance improvement is debated so much more in sport than in business, and whether business has anything to learn from sport techniques. Design/methodology/approach – Looks at different performance levels and why it is beneficial to utilise modern techniques. Findings...

Attempts to contextualize the current high level of interest in business process re‐engineering (BPR) in UK business and industry. Reviews a number of surveys of UK business involvement with BPR and suggests long‐term secular trends in the business environment of Western firms that seem...

States that a review of the literature on materials requirements planning (MRP) implementation in less developed countries in general, and in Egypt in particular, revealed that no systematic study has attempted to investigate how manufacturing companies have been implementing MRP systems. Thus...

Reports the results of a repeat survey on the financial performance and management of TUC affiliated unions. Data are available for 1989 and 1993, covering income, expenditure, the management of investments and wealth. Unions remain in a precarious financial position, dependent on subscription...

Whilst there has been quite a lot of research and speculation about the ability of the unions to adapt to the changed environmental circumstances of the 1980s, there has been no consideration of the impact of such changes on the financial status and performance of trade unions. It is suggested...

The concept of risk propensity has been the subject of both theoretical and empirical investigation, but with little consensus about its definition and measurement. To address this need, a new scale assessing overall risk propensity in terms of reported frequency of risk behaviours in six...