The transitional problems of formerly centrally planned economies have received much attention, in terms of both economic advice and wider academic consideration. In order to develop concrete gap‐bridging measures, micro as well as macro economic concerns need to be addressed and timing and...

Customers′ experience of service encounters remains an area blessed with a rich folklore but little fundamental understanding. Reports on a pilot study for an exploration of women′s experiences of public houses, which used idiographic methods on a small sample of middle‐class women: role...

In this paper we summarise key elements of retail change in Britain over a twenty-year period. The time period is that covered by a funded study into long-term change in grocery shopping habits in Portsmouth, England. The major empirical findings—to which we briefly allude—are reported...

Focuses on the changing nature of retail competition and the way it affects local consumer choice in the UK grocery sector. Integrates relevant literature on the economic aspects of competition with work on the changing corporate geographies of retailers. Links vertical market power (relative to...

type="main" <title type="main">Abstract </title> <p>Management scholars have explored how certain actors in meetings – especially leaders – shape social processes of interaction and use different linguistic devices, as methods, to affect how sense is made of strategic issues. Less attention has been paid to...</p>

The key purpose of this paper is to examine the principal dimensions involved in store‐choice decisions and to discuss the trade‐off consumers make in their judgments between salient variables. The process of conjoint analysis is considered, in the first section of the paper, as a means to...

Fashion retailers are increasingly attempting to categorise fashion clothing according to their perceptions of consumer motivations. However, much of the research in this area centres around economic and demographic considerations, disregarding the social and psychological significance of...

Belief formation is a neglected part of research in consumer behaviour and a potentially valuable area of study for helping to clarify the conditions under which they relate to actual patterns of behaviour. Outlines the results of qualitative research undertaken as part of a major study of...

The article addresses the need for empirical work on retailer internationalisation. It reviews the literature, explores the process of international development, and investigates the way in which decisions are made at this level. The article uses the ‘decision effectiveness’ concept to...