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Purpose: This paper offers an exploration of contextual factors that influence carer-to-resident talk in Australian residential aged care. Design/methodology/approach: A qualitative exploratory multiple case study methodology and a theoretical framework of service language were applied to...
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Part I: Introduction -- Chapter 1. Introduction (Marianna Sigala, Anastasia Yeark, Rajka Presbury, Marcela Fang and Karen Smith) -- Part II: Experiences -- Chapter 2. "Art in Servicescape and Experience Design: Learnings from The d’Arenberg Cube, Australia" (Marianna Sigala) -- Chapter 3. A...
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