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Designing and tracking knowledge management metrics

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise A. D. - 2020 - First edition

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.Addressing this lack, expert authors Alexeis Garcia-Perez, Farah...

Persistent link: https://www.econbiz.de/10012199688

6 Metrics for Knowledge in the Business Process

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 117-128). 2019

Persistent link: https://www.econbiz.de/10015091761

12 Governance – Sustaining the Metrics Strategy

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 209-218). 2019

Persistent link: https://www.econbiz.de/10015091764

11 Engaging Around Metrics

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 201-208). 2019

Persistent link: https://www.econbiz.de/10015091765

10 Sources of Evidence for Your Metrics

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 183-197). 2019

Persistent link: https://www.econbiz.de/10015091766

9 Measurement, Reliability, and Validity

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 163-182). 2019

Persistent link: https://www.econbiz.de/10015091767

8 Metrics for Knowledge Capital Assets

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 145-160). 2019

Persistent link: https://www.econbiz.de/10015091768

4 Whole Organization Metrics Strategy

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 75-85). 2019

Persistent link: https://www.econbiz.de/10015091771

3 Decision Processes and Methods

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 55-74). 2019

Persistent link: https://www.econbiz.de/10015091772

2 Decision-Making Models and Factors

Garcia-Perez, Alexeis; Gheriss, Farah; Bedford, Denise - In: Designing and tracking knowledge management metrics, (pp. 21-54). 2019

Persistent link: https://www.econbiz.de/10015091773