Fonseca, Luis Miguel Ciravegna Martins da; Domingues, … - In: The TQM Journal 30 (2018) 4, pp. 321-334
Purpose: ISO 9001:2015 edition, by adopting modern management and quality approaches, can foster the application of continuous improvement (CI) methodologies. The purpose of this paper is to assess the level of utilization of Kaizen and other CI methodologies within Portuguese ISO 9001...