Purpose: The purpose of this paper is to investigate the impact of networking on business performance by uncovering particular and significant methods of pursuing business connections, for small and medium enterprises (SMEs) in Tangier. Design/methodology/approach: A two-stage design, which...

This paper offers an exploratory case study of how the UK's leading clothing retailers are communicating sustainable consumption agendas to their customers within stores. A discussion of the growing awareness of the role that retailers can play in promoting sustainable consumption is followed by...

The first objective of the study was to identify and classify product‐related information that customers expect to receive in interpersonal encounters with employees in a given retail environment. The second objective of the study was to compare the “ability” of both service employees and...

A hybrid approach for integrating group Delphi, fuzzy logic and expert systems for developing marketing strategies is proposed in this paper. Within this approach, the group Delphi method is employed to help groups of managers undertake SWOT analysis. Fuzzy logic is applied to fuzzify the...

Concerns the application of novel technology (the TEAMWORKER system) in the measurement of service quality. A performance‐only version of the SERVQUAL instrument was used as a basis, contextualized to suit the fast food industry. The study suggests that the use of computer‐aided...

Reviews a 1938 issue of Chain and Multiple Store , detailing the then current focus of conglomerate retailing, innovations, benefits to the customer, etc. Explores the issues of expansion and concentration, store and merchandise marketing, customer service, working conditions, environmental...

This research presents the results of an initial investigation on “visual merchandising” and its effects on purchase behaviour and brand recognition. The context is concessionary branded female fashion offerings within a department store. The research utilises semi‐structured interviews...