Employee surveys are an important tool for communicating messages to employees, measuring cultural and behavioral indicators, and driving organization development and change in the workplace. This chapter expands upon prior research in this area by presenting longitudinal trends in survey action...

How can managers start to change the beliefs and direction of a large organization? What is the role which team learning tools can play in making such changes possible? Illustrates the difficulties in implementing a market strategy for the introduction of ISDN‐Integrated Services Digital...

Managers and executives need to have a better framework for thinking about and understanding organizational change. Presents a summary of research, based on data from 1,840 managers and executives worldwide on the Managing Change Questionnaire (MCQ), regarding participants’ understanding of...

Purpose: The purpose of this paper is to describe a data-driven approach to driving accountability for behavior change at the individual level, i.e. the “Development Check-In” (DCI). It has become an accepted reality that 70 per cent of all organizational change efforts fail. The reasons...

A series of interviews were conducted with 12 experienced Organization Development (OD) practitioners in order to explore the impact that changes in the business world may have had on the values of the field. Eight major themes emerged from these interviews: (1) OD practitioners are driven by...

Focuses on women in the field of organization development (OD), their consulting practices, motivators, values, and intended directions for the future. Reviews the current state of the field – focusing on both the inherent tension in values that is endemic to the practice of OD today and the...

Reviews important contemporary theoretical approaches to the understanding and management of change in organizations, and then proposes an alternative framework for integrating the major themes encountered in organizational change management. Reports on results from an assessment instrument...

Suggests that change is inherent in contemporary organizational experience, and its management is not only critical to organizational success but it is also at the centre of the field of organization development (OD). Describes the results of a survey of 357 OD practitioners regarding their...

Regardless of changes in an organization′s environment, its mission, structure or culture, employee satisfaction and quality of worklife remain significant concerns for most organizational change and development efforts. While morale and motivation are not often the impetus for such change...

Changing demographics and increasing diversity in the workplace represent new challenges for people in organizations today. Differences generate conflict, and poor performance is often the result of this conflict when it is unacknowledged, misunderstood, or simply ignored. The behavioural...