This research in this report is built on the argument that deployment and sustainability are key aspects of improvingmanufacturing businesses. The research is based on eight case studies of companies that have usedthe Manufacturing Advisory Service (MAS) Lean production programme or...

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the customer when interacting with theorganisation, rather than just the functional benefits following from the productsand services delivered. The report is based on a continuing...