The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

This document is the eGovernment Benchmark Method Paper 2020-2023, which is the result of a method consultation (October 2019), a method workshop (February 2020) and Member State reflections on the basis of the method revision document (shared in April 2020). It also include refinements on...

This "Insight Report" presents key findings of the 2016 eGovernment Benchmark. It provides insight and detail from three perspectives: 1. A retrospective on eGovernment performance in Europe 2012-2015: progress made with regard to implementing the policy priorities of the eGovernment Action Plan...

This "Insight Report" presents key findings of the 2016 eGovernment Benchmark. It provides insight and detail from three perspectives: 1. A retrospective on eGovernment performance in Europe 2012-2015: progress made with regard to implementing the policy priorities of the eGovernment Action Plan...

This "Background report" complements the Insight report and provides detailed measurement results from the eGovernment Benchmark 2016, related to the key priorities in the eGovernment Action plan. It presents the method, pan-EU findings, and contains country-specific fact sheets. This is aimed...

This "Background report" complements the Insight report and provides detailed measurement results from the eGovernment Benchmark 2016, related to the key priorities in the eGovernment Action plan. It presents the method, pan-EU findings, and contains country-specific fact sheets. This is aimed...

This Method Paper provides the detailed description of the method used for the European Commission eGovernment Benchmark, the instrument that provides a measure whether key public services are online and what online features are offered, based on the Mystery Shopper methodology.,. The results of...