"It is always wise to look ahead, but difficult to look further than you can see". This also reflects the dilemma many organisations must confront today: when technology is advancing as quickly as it is in this day and age, how can we define a sustainable strategy that allows us to improve...

The eGovernment Benchmark provides insight into the state-of-play of the implementation of digital public services in Europe. For this benchmark of eGovernment services is assessed in 33 participating countries, including all of the EU28. The assessment is done by Mystery Shoppers, who measure...

The study assesses the maturity of EU Member States in building common nationwide network infrastructures for public services and focuses on country-specific situations and challenges. The report presents the key findings on countries' overall readiness for creating synergies at a national and...

The study assesses the maturity of EU Member States in building common nationwide network infrastructures for public services and focuses on country-specific situations and challenges. The report presents the key findings on countries' overall readiness for creating synergies at a national and...

This "Insight Report" presents key findings of the 2012 and 2013 eGovernment Benchmark. It provides insight and detail in three areas: 1.What Europe is here to do: sets the scene for this report, the policy context and introduces the measurement. 2.Is Europe delivering to plan? This section...

This "Background report" complements the Insight report and provides detailed measurement results from the eGovernment Benchmark 2013, relating to four key priorities in the eGovernment Action plan. It presents the method, pan-EU findings, and contains country-specific fact sheets. This is aimed...

The study on the analysis of the needs for cross-border services and assessment of the organisational, legal, technical and semantic barriers (SMART 2011/0074) assessed the needs and demand, costs-benefits and barriers for cross-border services where interoperability is a key factor. The study...