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Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, CB; Swain, Scott D. - European School of Management and Technology (ESMT) - 2011

A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Persistent link: https://www.econbiz.de/10009643250

When do consumers indulge in luxury? Emotional certainty signals when to indulge to regulate affect

Petersen, Francine Espinoza - European School of Management and Technology (ESMT) - 2012

that when an emotion is associated with the appraisal of uncertainty (certainty), consumers infer that their affective …

Persistent link: https://www.econbiz.de/10010635593

Confidence via correction: The effect of judgment correction on consumer confidence

Petersen, Francine Espinoza; Hamilton, Rebecca - European School of Management and Technology (ESMT) - 2013

previous research, it is unclear whether this correction process will increase or decrease consumers’ confidence in their … judgments. We find that source credibility moderates the effect of correction on confidence: correction decreases confidence … when a product recommendation comes from a high credibility source but increases confidence when the same message comes …

Persistent link: https://www.econbiz.de/10011014322

How Central Banks End Crises

Gorton, Gary B.; Ordoñez, Guillermo L. - Department of Economics, University of Pennsylvania - 2014

-creating confidence requires that the central bank lend in secret, hiding the identities of the borrowers, to prevent information about … is a desirable part of re-creating confidence because it creates stigma. Stigma is critical to sustain secrecy because no …

Persistent link: https://www.econbiz.de/10010892259

Confidence-Enhanced Performance

Compte, Olivier; Postlewaite, Andrew - Department of Economics, University of Pennsylvania - 2001

There is ample evidence that emotions affect performance. Positive emotions can improve performance, while negative ones may diminish it. For example, the fears induced by the possibility of failure or of negative evaluations have physiological consequences (shaking, loss of concentration) that...

Persistent link: https://www.econbiz.de/10005126710

The Effect of Adolescent Experience on Labor Market Outcomes: The Case of Height, Third Version

Persico, Nicola; Postlewaite, Andrew; Silverman, Dan - Department of Economics, University of Pennsylvania - 2001

Taller workers receive a wage premium. Net of differences in family background, the disparity is similar in magnitude to the race and gender gaps. We exploit variation in an individual’s height over time to explore how height affects wages. Controlling for teen height essentially eliminates...

Persistent link: https://www.econbiz.de/10005150202

Confidence-Enhanced Performance

Compte, Olivier; Postlewaite, Andrew - Department of Economics, University of Pennsylvania - 2003

Persistent link: https://www.econbiz.de/10005102097

The Effect of Adolescent Experience on Labor Market Outcomes: The Case of Height

Persico, Nicola; Postlewaite, Andrew; Silverman, Dan - Department of Economics, University of Pennsylvania - 2003

Taller workers receive a wage premium, and the disparity in wages is similar in magnitude to the race and gender gaps. We exploit the variation in an individual’s height over time to explore the ways in which height affects wages. Specifically, we show that for white males the effect of adult...

Persistent link: https://www.econbiz.de/10005061930