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~institution:"Erasmus Research Institute of Management"
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Customer satisfaction
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Verhoef, Peter C.
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Wiele, Ton van der
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Erasmus Research Institute of Management
National Bureau of Economic Research
292
Springer Fachmedien Wiesbaden
102
IGI Global
50
OECD
43
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
42
Verlag Dr. Kovač
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International Monetary Fund (IMF)
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World Bank
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Hochschulrektorenkonferenz
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Books on Demand GmbH <Norderstedt>
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Université Paris-Dauphine (Paris IX)
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European Commission / Directorate-General for Taxation and Customs Union
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Nomos Verlagsgesellschaft
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European Commission / Joint Research Centre
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World Bank Group
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Department of Economics and Accounting, College of the Holy Cross
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European Foundation for the Improvement of Living and Working Conditions
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American Marketing Association
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Edward Elgar Publishing
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Europäische Kommission
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Fördergesellschaft Marketing an der Universität Augsburg
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Rheinisch-Westfälische Technische Hochschule Aachen
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Shaker Verlag
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
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Friedrich-Schiller-Universität Jena
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Information Resources Management Association
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SOEP-IS Group
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Taylor and Francis.
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Technische Universität Ilmenau
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University of Western Sydney
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ERIM report series research in management
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ECONIS (ZBW)
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
3
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
4
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
5
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
6
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
Saved in:
7
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
8
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
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