One of the key barriers to improving urban public transport access has been a lack of co-ordination between local authorities and public transport operators. The European Conference of Ministers of Transport (ECMT) and the International Association of Public Transport (UITP) have joined forces...

Acts of vandalism or violence and the defacing of facilities are increasing in public transport systems. This report provides an analysis of the social and psychological causes which is a prerequisite to formulate corrective measures. A comparison of what a number of systems have experienced...

Faced with mounting deficits, public transport is in search of a new image. Above all, service quality must beadapted to customer needs. A whole range of possibilities exist to make public transport more appealing: more frequent and punctual service, better equipment, improved customer...

These guidelines are designed to encourage understanding of the specific problems experienced by disabled and older passengers when using the transport system, and to provide guidance on how best to respond to their needs. Accessible, user-friendly transport means that disabled and older people...