The project presents information on the extent of the introduction of equipment and on how many people have been affected by new technology, either as users or as customers. It also evaluates the present and future effects of this development. The following aspects are considered in detail: The...

This report explores the growing role of the private sector in the provision of public services in the EU. The research is based on sector-specific case studies carried out in Lithuania, Spain, Sweden and the UK. It focuses specifically on social services of general interest (SSGIs) in the areas...

In the context of an ageing population and increasing demand for care services in the European Union, there is growing concern about the supply of suitably qualified care workers. Low pay, low status, and high rates of turnover and burnout make it difficult to attract workers to the care sector...