Over the past decade, social public services have been subject t o widespread reform and modernisation. Policy development has been in the area of costs, more coordinated provision and responsiveness t o user needs. At both national and EU levels, the importance of these services has been...

The project presents information on the extent of the introduction of equipment and on how many people have been affected by new technology, either as users or as customers. It also evaluates the present and future effects of this development. The following aspects are considered in detail: The...

This report explores the growing role of the private sector in the provision of public services in the EU. The research is based on sector-specific case studies carried out in Lithuania, Spain, Sweden and the UK. It focuses specifically on social services of general interest (SSGIs) in the areas...