This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P...

The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

This report presents the findings of the survey on consumers' attitudes towards cross-border trade and consumer-related issues. It discusses the results of the 2016 edition of the survey, which was carried out by GfK Belgium for the Consumers, Health, Agriculture and Food Executive Agency...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...

This behavioural study examined consumer choices in relation to food sustainability, and was carried out at the Milan Expo 2015 among EXPO visitors, by CentERdata, GFK, and Ecorys. This project examined two aspects related to consumer sustainability: consumer use of sustainability information...

This behavioural study examined consumer choices in relation to food sustainability, and was carried out at the Milan Expo 2015 among EXPO visitors, by CentERdata, GFK, and Ecorys. This project examined two aspects related to consumer sustainability: consumer use of sustainability information...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

As part of the overall Commission market study on the functioning of the market for second hand cars from a consumer perspective, a mystery shopping exercise to measure and understand the experiences of real customers when it comes to choosing and purchasing a second-hand car, identifying...