The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...

The present study was conducted as part of a wider evidence gathering by the Commission on geo-blocking as a barrier to online cross-border trade in the European Digital Single Market. The primary objective of this study was to investigate the prevalence and characteristics of geo-blocking...

This behavioural study examined consumer choices in relation to food sustainability, and was carried out at the Milan Expo 2015 among EXPO visitors, by CentERdata, GFK, and Ecorys. This project examined two aspects related to consumer sustainability: consumer use of sustainability information...

This behavioural study examined consumer choices in relation to food sustainability, and was carried out at the Milan Expo 2015 among EXPO visitors, by CentERdata, GFK, and Ecorys. This project examined two aspects related to consumer sustainability: consumer use of sustainability information...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...

One of the key tenets of the European Consumer Agenda is that consumers should be empowered, assisted and encouraged to make sustainable purchasing choices. This will lead to cost savings for themselves and for society as a whole. For consumers to make sustainable choices, they need to have...