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~institution:"HAL"
~person:"Djellal, Faridah"
~subject:"AOT"
~subject:"Service"
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Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services
Djellal, Faridah
;
Gallouj, Faïz
-
HAL
-
2012
focused on identifying generic productivity and performance strategies in
service
firms and organizations. …
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