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Benezech, Vincent; Coulombel, Nicolas - HAL - 2013

This paper studies the impact of service frequency and reliability on the choice of departure time and the travel cost … service reliability, as expected. It does not necessarily decrease with service frequency, however. We derive the value of … service headway (VoSH) and the value of service reliability (VoSR), which measure the marginal effect on the expected travel …

Persistent link: https://www.econbiz.de/10010821095

Public transport reliability and commuter strategy

Monchambert, Guillaume; Palma, André De - HAL - 2013

This paper addresses the two-way implication between punctuality level of public transport and commuter behavior. We consider a modal competition between public transport and an alternative mode. Commuters may choose different strategies to minimize their journey cost. In particular, when the...

Persistent link: https://www.econbiz.de/10010899645

Should Financial Statements Represent Fairly or be Relevant?

Burlaud, Alain - HAL - 2013

-off between reliability and relevance, two characteristics of financial reporting that the IASC/IASB Conceptual Framework does not …

Persistent link: https://www.econbiz.de/10010899749

Public transport reliability and commuter strategy

Monchambert, Guillaume; Palma, André De - HAL - 2014

Persistent link: https://www.econbiz.de/10010930068

French version of he Occupational Stress Indicator (OSI): Preliminary study on reliability and validity assessment

Steiler, Dominique - HAL - 2003

validity and the reliability of the Occupational Stress Indicator (OSI) for use in France. The OSI is a diagnostic research … the OSI and investigate the reliability as well as the convergent and discriminant validity for six of its scales - Mental … showed statistically good reliability through Cronbach's α. The seventh scale, Locus of control, showed a lower and …

Persistent link: https://www.econbiz.de/10010549073

French version of he Occupational Stress Indicator (OSI): Preliminary study on reliability and validity assessment

Steiler, Dominique - HAL - 2003

Persistent link: https://www.econbiz.de/10008796010

An Experiment in the Economic Consequences of Additional Disclosure: The Case of the Fair Value of Unlisted Equity Investments

Ding, Yuan; Jeanjean, Thomas; Lesage, Cédric; Stolowy, … - HAL - 2009

liquidity, perception of information reliability and relevance. We use an experimental design: 181 MBA students are asked to …

Persistent link: https://www.econbiz.de/10008791819

Customer-Company Identification: A Study of Relational Consequences in the Non-Profit Sector

Volle, Pierre; Monnot, Elisa; Reniou, Fanny - HAL - 2009

In the first section, a literature review on identification enables a clear definition of the "Customer-Company Identification" construct to be given. Then in the second section, the conceptual framework and the main hypothesis are exposed. In the third section, an empirical investigation into a...

Persistent link: https://www.econbiz.de/10009368010

Potential effects of psychological reactant consumers on relationships marketing programmes

Darpy, Denis; Prim-Allaz, Isabelle - HAL - 2006

This conceptual article presents the current criticisms to relationship marketing and important concepts developed in the psychology to understand consumer reactance toward services packaged as formal contracts. A first part presents the numerous questions that researches are raising about the...

Persistent link: https://www.econbiz.de/10008788901

«FRIENDLY» COMPLAINING BEHAVIORS: TOWARD A RELATIONAL APPROACH

Prim-Allaz, Isabelle; Pras, Bernard - HAL - 1999

The relational approach is often presented as a strategy to retain customers, but it may also be an appropriate approach to encourage customers to complain, as a review of literature shows. Using information contained in complaints and giving the right answers (distributive, procedural and...

Persistent link: https://www.econbiz.de/10008789426