Over the past decades, ICT products have allowed our society to become smarter and more connected, offering new benefits to consumers while creating opportunities to businesses across the EU. Meanwhile, the pervasiveness of ICT products within the EU Single Market has brought forward unforeseen...

This Study, completed for the European Commission, DG CONNECT, supports the Impact Assessment of the European Commission's proposed Regulation on a European approach to Artificial Intelligence (AI). The study is divided into four main sections. Section 1 of the Study is dedicated to a...

This thematic paper has been produced in the context of a Thematic Review Workshop in Vilnius in June 2017, which was attended by 12 European PES and aimed to drive the discussion on PES engagement with employers forward. Besides revisiting the relevance and wider framework conditions of...

The purpose of this report is to present key messages and discussion points from the Follow-up Visit Thematic Review Workshop (TRW) on 'Being digitally strategic', which took place in Tallinn on 12 and 13 April 2018. The Follow-up Visit took place on 3 July in Ljubljana, Slovenia. The Slovenian...

This Thematic Review Paper discusses how the European Public Employment Services (PES) can develop and improve Human Resource Management (HRM) strategies, procedures and tools to support and motivate their staff to meet evolving customer and stakeholder expectations in a changing labour market....

Digital technologies have been used by public employment services (PES) for about half a century now. In the 1960s the first mainframe computers arrived to first support processing and computational work. Ever since, the developments in the digital domain have gone quickly; after mainframe...

Effective performance management is key to improving the practices and outcomes of European PES. This paper aims to extend existing research undertaken through the PES to PES Dialogue and PES Mutual Learning programmes in three dimensions. First, it presents findings on recent reforms and...

The document is structured as follows: 1. It first describes contextual factors influencing PES service provision, including validation of skills and qualifications for asylum seekers and refugees and discusses the challenges PES are facing in assessing qualifications and validating skills and...

This toolkit is about data and the use of data to create a better functioning PES. Among the chief reasons to have a toolkit about data is that PES, like most other organisations, are collecting more and more data. And as data is being stored in production systems and/or data warehouses, the...