1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book addresses the issues that industrial companies face in the current era of globalization and how the application of systems theory has affected their performance by highlighting issues such as theoretical approaches of systems theory, production strategies, and organizational...

1. Introduction: An Emerging Area of Vehicular Networks and Data Exchange -- 2. Drive by Wire Systems: Impact on Vehicle Safety and Performance -- 3. Electromagnetic Compatibility Issues in Automotive Communications -- 4. Automotive Network Architecture for ECUs Communications -- 5. Enabling...

"This book integrates invaluable research on the models, measures, and methodologies of Web information systems, software quality, and Web engineering into one practical guide to Web information systems quality, making this handbook of research an essential addition to all library...

1. The panorama of information systems quality / Evan Duggan, Han Reichgelt -- 2. An overview of software quality concepts and management issues / Alain April, Claude Laporte -- 3. The different views of software quality / Bernard Wong -- 4. Making real progress with the requirements defects...

Model-driven software development (MDSD) drastically alters the software development process, characterized by a high degree of innovation and productivity. However, quality assurance application in the domain of software models and model-driven software development is still in an emergent...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

Validation and verification is an area of software engineering that has been around since the early stages of program development, especially one of its more known areas: testing. Testing, the dynamic side of validation and verification (V&V), has been complemented with other, more formal...

"This book addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement"--Provided by publisher.