activities were carried out: consultations with national stakeholders (energy regulators, consumer associations, Alternative … Dispute Resolution entities active in the retail energy sector, electricity associations, enforcement bodies and company …", information available on "switching and complaint handling" and "green tariffs and efficient energy use"); and, a price collection …

on the presence and scope of EU consumer energy rights across the EU28, Norway and Iceland; - a consumer survey that …, consumer perceptions on quality of service, consumer attitudes towards energy efficiency, problems experienced by consumers and … "information about green tariffs and energy efficiency"; - a price collection exercise with an objective to compile and analyse a …

incidence of vulnerability is markedly higher in the energy and finance sectors than in the online sector. The study concludes …