Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how...

We analyze pricing strategies for digital information goods, such as those increasingly available via the Internet. Because perfect copies of such goods can be created and distributed almost costlessly, any single positive price for copies is likely to be socially inefficient. However, we show...

The business value of information technology (IT) has been debated for a number of years. Some authors have found large productivity improvements attributable to computers, as well as evidence that IT has generated substantial benefits for consumers. However, others continue to question whether...

Information technology has generally reduced search and coordination costs. Ceteris paribus, this should lead firms to increase the number of suppliers with which they do business. However, there is little evidence of an increase in the number of suppliers used in the past few years. On the...

In this short paper we briefly discuss the newly emerging organizational paradigms and their relationship to the prevailing trends in information technology (IT). We argue that IT is an important driver of this transformation. Finally, we place the studies selected for the special issue of the...

This research addresses the issues of database ownership and incentives and their impact on information sharing and system performance. Existing research has identified the benefits of centralized control and has formalized the importance of a vested authority setting standards, working towards...

As search costs and other coordination costs decline, theory predicts that firms should optimally increase the number of suppliers with which they do business. Despite recent declines in these costs due to information technology, there is little evidence of an increase in the number of suppliers...

Despite evidence that information technology (IT) has recently become a productive investment for a large cross-section of firms, a number of questions remain. Some of these issues can be addressed by extending the basic production function approach that was applied in earlier work....

Productivity is the bottom line for any investment. The quandary of information technology (IT) is that, despite astonishing improvements in the underlying capabilities of the computer, its productivity has proven almost impossible to assess. There is an increasing perception that IT has not...

As an economic good, software has a number of interesting properties. In addition to the value of intrinsic features, the creation of or conformance to industry standards may be critical to the success of a product. This research builds and evaluates econometric models to determine which product...