THE THREE PILLARS OF IT DELIVERY - PROBLEM RESOLUTION, SERVICE REQUESTS, AND PROJECTSIntroduction The Business Context The Internal Economy for Investing in IT Services and ProjectsThe Three Pillars of IT Delivery Managing Service DeliveryManaging Project Commitments IT Metrics and Reporting...

CONTEXTA Basis for ManagementInformation ValueInformation and WorkInformation and ManagementInformation and OrganizationInformation as Corporate MemoryInformation Is the EnterpriseInformation as Capital AssetEnhancing Information's ValueConsequencesConclusionsRemoving HindrancesUnavailable...

Describes the impressive strategic turnaround at General Motors beginning in the early 1990s that has brought it back from the brink of bankruptcy. Focuses on how other companies in a variety of industries can learn from GM's experience

Contents -- List of Tables and Figures -- Translator's Note -- ONE: Theoretical Problems Regarding Managerial Enterprises and Family Enterprises -- TWO: The Transition from a Family Enterprise to a Managerial Enterprise -- THREE: Development of Managerial Enterprises in Japan -- FOUR: Family...

This impressive volume is a collection of thought leadership pieces written by leaders in business, academia and consulting firms from around the world, in conjunction with the firm Heidrick and Struggles. The book offers a compilation of knowledge from people across industries and across the...