Chapter I Knowledge Sharing Infrastructure and Methods for Virtual Enterprises Farhad Daneshgar, Pradeep Ray, Fethi Rabhi, Hala Skaf-Molli, Pascal Molli, Claude Godart 1 -- Chapter II Workplace e-Collaboration in Practice: Practical Guidelines for Implementing e-Collaboration in Organizations...

Preface to the Paperback Edition: Loyalty in the Twenty-First Century -- Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition...

At a time when many companies, particularly in the technological field, are continuously laying off workers, SAP, Inc. and organizations using the Enterprise Resource Planning (ERP) and SAP concepts and software packages, on the other hand, are in need of more IT professionals familiar with...