The COVID-19 emergency will affect the lives of many people around the globe. There are a number of ways that policy makers, public authorities and financial services providers can safeguard the interest of financial consumers who may be experiencing financial difficulties and help them to...

Countries have made significant efforts in recent years to develop domestic, regional and international frameworks for consumer protection enforcement co-operation across borders. However, recent work by the OECD Committee on Consumer Policy has shown that challenges remain in many countries, in...

Consumers today are challenged by growing amounts of information and wider choices of products, requiring them to develop skills and knowledge for making good choices in complex markets. This publication examines the approaches that governments use to promote consumer education in OECD and some...

The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to...

This innovative book combines results from research conducted in Colombia about how communications services consumers make consumption choices with OECD expertise in regulatory policy, behavioural economics, and data analytics, in order to help improve the consumer protection regime in Colombia....

The e-commerce marketplace has evolved dramatically in recent years and consumer trust in such a complex and interactive environment has become crucial. In order to adapt consumer protection to the current environment and reinforce fair business practices, information disclosures, payment...

The COVID-19 crisis has upended the global consumer landscape. Confinement measures have moved consumers further online, changed their demands and exacerbated behavioural biases. Many mainstream consumers are now financially and psychologically vulnerable and the existing vulnerability of, for...

In recent years, a number of consumer product safety authorities have established product safety pledges with online marketplaces as a new way to better protect consumers from the risk of purchasing unsafe products that may be available on those platforms. Product safety pledges involve online...