E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

This publication focuses on the control mechanisms and procedures that need to be built into an organisation’s systems in order to provide reasonable assurance that top management’s objectives will be met, rather than on the design and application of management information systems, which, we...

The Public Management Occasional Papers are specialised reports prepared for the work of the OECD's Public Management Committee. This publication focuses on the reform strategies used in Portugal. The success or failure of reforms depends largely on how the questions of "how to start" and "how...

In early 2010, Zimbabwe's Minister of Public Service requested Bank support for a public administration review to provide analytical support and technical assistance to identify the key issues to restore the quality of public administration in Zimbabwe. This policy note presents an initial...

This report looks at the implications for public administration reform over the next 5-10 years, and proposes a priority agenda for action by the Government of Afghanistan (GOA) and the donor community. The report reviews the prospects and priorities for public administration reform in three key...

This report looks at the implications for public administration reform over the next 5-10 years, and proposes a priority agenda for action by the Government of Afghanistan (GOA) and the donor community. The report reviews the prospects and priorities for public administration reform in three key...

This Note on public management of pension funds concludes that publicly-managed pension reserves are often used to finance non-pension policy. Public pension fund managers tend to invest based on objectives unrelated to pension provision. These include social and economically target investments...

Transition to a more democratic organization of the political environment led to the adoption of four laws in 1998 - Decentralization Laws - that provide for local governments' semi-autonomy, and define the overall context in which decentralization would occur, outlining the principles for...