E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...

The first in a series of national e-government reviews, this book uses a common analytical framework developed by the OECD E-Government Project that will assist countries in evaluating their e-government policies, ensure international comparability of findings and systematically build up a body...