Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? And how should patients, parents, and pupils behave - as grateful recipients or active consumers? This book provides new answers to these questions - a milestone in the...

If the objective of creating a society with opportunity for all is to be achieved, understanding the roots and impacts of social exclusion is essential. This book is the most comprehensive attempt to examine the causes of social exclusion and the policies necessary to tackle it. It is based on...

Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? And how should patients, parents, and pupils behave - as grateful recipients or active consumers? This book provides new answers to these questions - a milestone in the...