This study was commissioned by the European Commission Directorate-General for Financial Stability, Financial Services and Capital Markets Union to investigate good practice in the area of comprehensive financial guidance and ways of incentivising consumers to use services of this kind.

This study was commissioned to identify best practice regarding both the provision and the incentivisation of the use of financial guidance services. It is based on desk research, a literature review, an on-line survey and interviews in seven countries: Australia, Belgium, Denmark, France,...