Today's rapid growth in information technology has occurred without a full understanding of the human consequences of its use--on individuals, on organizations, and on society as a whole. As a result, initial expectations have frequently not been met, and a backlash has developed. Clearly a more...

The original edition of this book summarized more than a decade of work on communications flow in science and engineering organizations, showing how human and organizational systems could be restructured to bring about improved productivity and better person-to-person contact. While many studies...