of Management at one Serbian University. The questionnaire was designed based upon the SERVPERF survey. Terminology … dimension Responsiveness. The management students perceived that the most important dimensions were Assurance and Reliability … higher education in Serbia. The main areas for quality improvement for course management teams are suggested. …

within firms. Therefore a new system of indicators, as for example VBM (Value Based Management) which better reflects …

In the wake of organizational difficulties and economic losses in an Israeli kibbutz factory, the management hired …

concept of leadership in relation to the use of power. Management and Power are also defined and discussed to enable a … subordinate to ascribe and is not necessarily associated with management or a manager due to the fact that within an organisation …, management incorporates and requires the use of power, particularly legitimate and coercive power as defined by French and Raven …

Process management concepts have been present within the modern organizational development since its early days. Since … business results. This paper discusses the field of process management from three angles: the evolution through time, the … complexity and the impact of the process management in last two decades as well as the indication for the future development. It …

further empirical studies in the area of company finance management, especially capital management. …