This research aims to analyze the role of positive and negative emotions in decisions about supplier switching in the hotel industry. It shows how, in addition to switching costs and relational norms, positive emotions, such as happiness, empathy, gladness and satisfaction, also act as switching...

Organizations are increasingly concerned about ensuring that workers have sufficient sense of control over the information technology (IT) that they use. However, we know little about the antecedents of the end user’s perceived behavioral control (PBC) with respect to IT. Drawing on Kurt...

Remote work and intensive use of Information Technologies (IT) are increasingly common in organizations. At the same time, professional stress seems to develop. However, IS research has paid little attention to the relationships between these two phenomena. The purpose of this research in...

Pour la septième année consécutive, DRM propose dans ce « Repères » un regard pluriel sur le monde des entreprises en mettant l'accent sur les enjeux et tendances actuels. Parmi les sujets traités cette année, des questions variées liées à l'actualité des entreprises sur...

This article presents a research on the use of e-mail in the hierarchical control relationship. Three characteristics of this NTIC (quasi contract, large diffusion and conviviality) explain the fact that e-mail is used as a supervision tool by managers and a means for the subordinates to signal...

This paper proposes a review of empirical research in marketing on the performance of buyer-supplier relationships for the last twenty years. The authors develop the theoretical models of the studies and analyse their results along four dimensions: economic performance, harmonious cooperation,...

Information systems (IS) research has examined a broad range of factors influencing the effective adoption of information technology (IT). However, so far, much remains to be done with respect to the exact role played by socio-emotional processes and their influence on IT adoption in the...