While current crisis management literature focuses on the necessity of consistent data and shared interpretation to coordinate effectively, contrastingly, this paper highlights the predominating influence of crisis responders' performances on information transmission. Based on an exploratory...

Improvisation is a core dimension of crisis response. It helps organizations to deal with complexity and to figure innovative responses to crisis in a short delay. Still, our knowledge on how improvisation develops cognitively is scarce. As a result, managers miss tools that would support...