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The authors conduct an exploratory study in order to develop a measurement scale of customers transactional/relational orientation. The study is implemented in the context of French banking industry in both B.-to-C. and B.-to-B. environments. The results show that a different scale is needed for...
Persistent link: https://www.econbiz.de/10010708235
premières, les finances, les services et l'agriculture est sans équivalent dans le monde. Il dispose également d'un important …
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were selected in seven centres. Home social services (Denmark), Day centres (Germany), Expert Centres (Belgium, Spain … hospitalization patients chosen as the reference, caregivers of patients cared by Group living/Cantou and Home social services …
Persistent link: https://www.econbiz.de/10011073952
Based on a research work on the computing services industry and the longitudinal study of two sofware engineering firms … the logic of services on the HRM and the effects of the intervention of the customer in the management of these …
Persistent link: https://www.econbiz.de/10011166365
build a common safe harbor enabling specific types of music to sustainably develop. Value added services funded by …
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