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Quality of institutions and foreign direct investment

Mishra, Anil; Daly, Kevin James - University of Western Sydney; University of Western Sydney; … - 2006

In this paper we study the effect of quality of institutions in the OECD and Asian host countries on outward foreign …, strength and quality of bureaucracy and government stability in host countries' have direct effect on source countries outward …

Persistent link: https://www.econbiz.de/10009482209

Impediments to improvements in service quality in luxury hotels

Presbury, Rajka; Fitzgerald, Anneke; Chapman, R. L. - University of Western Sydney; University of Western Sydney; … - 2005

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the …. Future research needs to be conducted to incorporate the views of all stakeholders in service quality, including non … of identified impediments to service quality, whether current strategies are addressing these impediments and, if not …

Persistent link: https://www.econbiz.de/10009481965

Internationalisation strategies for SME's in the decade ahead : are our theories relevant?

Fletcher, Richard; SME-Entrepreneurship Global … - University of Western Sydney; University of Western Sydney - 2008

Purpose- To demonstrate that different theoretical approaches are required for the internationalisation of SME?s. Design/methodology/approach- A comparison is made of existing theories and approaches with the actual behaviour of SME?s findings-The internationalisation of SME?s requires different...

Persistent link: https://www.econbiz.de/10009481934

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2003

Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481967

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2002

Service industries hold an increasingly dynamic and pivotal role in today?s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481968

An empirical examination of performance measurement for managing continuous innovation in logistics

Soosay, Claudine A.; Chapman, R. L. - University of Central Queensland; University of Western …; … - 2006

Performance measurement within organisations identifies areas of a business that need attention and improvement. The measurement and control of logistics performance requires the selection of critical performance measures and the development of information systems to gather required data, report...

Persistent link: https://www.econbiz.de/10009481978

How foresight creates unforeseen futures : the role of doubting

Blackman, Deborah A.; Henderson, Steven - University of Surrey; Southampton Institute; University …; … - 2004

This paper defines foresight as being a mental model about the future and considers the role of foresight in shaping actions and events reflected in imperious, heroic, tragic and chaotic futures (defined within the paper). The paper contends that success in foresight is not about acquiring...

Persistent link: https://www.econbiz.de/10009481983

Building a theory about change in Australian software firms

Rankine, Tim - University of Western Sydney; College of Business; … - 2008

This thesis describes the development of a body of theory explaining why the principals of Australian software firms have difficulty in changing the organizational structures of their businesses. The need for change is predicated on the view that availability of capital is an essential...

Persistent link: https://www.econbiz.de/10009482009

An online system to guide etransforming SMEs

Hol, Ana - University of Western Sydney; College of Health and Science; … - 2009

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...

Persistent link: https://www.econbiz.de/10009482050

Hold that plane! : airport innovation driven by privatisation

Chapman, R. L.; Zakrzewski, Dorothea - University of Western Sydney; University of Western Sydney; … - 2008

The airport business is more competitive with substantial increased returns and performance. If we think of the airport as an organisation initially designed to deliver value for key stakeholders and their customers, the privatisation of an airport generates a radical change in the overall...

Persistent link: https://www.econbiz.de/10009482059