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~institution:"W. Kohlhammer GmbH"
~subject:"Dienstleistungsmanagement"
~type_genre:"Textbook"
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Dienstleistungsmanagement : innovative Wertschöpfungskonzepte im Dienstleistungssektor
Burr, Wolfgang
;
Stephan, Michael
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2019
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2., überarbeitete Auflage
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