At the request of the National Treasury of the Republic of South Africa, the World Bank Group (WBG) undertook a Retail Banking Diagnostic focusing on the provision of consumer transactional accounts and fixed deposits by retail banks in South Africa. The aim of the Retail Banking Diagnostic was...

This note discusses emerging international approaches for regulating design and distribution of retail banking products. Such products include deposit, credit, and payment products, being the products that new financial consumers typically acquire first. Policy makers are finding that financial...

This paper analyzes competition in the retail banking markets in Latin America. Retail banking services, that is banking products and services for consumers and small businesses, including deposit accounts and related services such as ATMs, direct debit and credit transfers, and credit lines,...