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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Workplace interpersonal capitalization : employee reactions to coworker positive event disclosures
Watkins, Trevor - In: Academy of Management journal : AMJ 64 (2021) 2, pp. 537-561
Persistent link: https://www.econbiz.de/10012581419
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When work and family blend together : examining the daily experiences of breastfeeding mothers at work
Gabriel, Allison S.; Volpone, Sabrina D.; MacGowan, … - In: Academy of Management journal : AMJ 63 (2020) 5, pp. 1337-1369
Persistent link: https://www.econbiz.de/10012390006
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The impostor phenomenon revisited : examining the relationship between workplace impostor thoughts and interpersonal effectiveness at work
Tewfik, Basima A. - In: Academy of Management journal : AMJ 65 (2022) 3, pp. 988-1018
Persistent link: https://www.econbiz.de/10013384911
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Influence of restaurants' physical environments on emotion and behavioral intention
Ryu, Kisang; Jang, Soocheong - In: The service industries journal 28 (2008) 7/8, pp. 1151-1165
Persistent link: https://www.econbiz.de/10003793322
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Searing sentiment or cold calculation? : the effects of leader emotional displays on team performance depend on follower epistemic motivation
Kleef, Gerben A. van; Homan, Astrid C.; Beersma, Bianca; … - In: Academy of Management journal : AMJ 52 (2009) 3, pp. 562-580
Persistent link: https://www.econbiz.de/10003865405
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An empirical examination of perceived retail crowding, emotions, and retail outcomes
Li, Jiunn-ger Tony; Kim, Jai-ok; Lee, So Young - In: The service industries journal 29 (2009) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003880547
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Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse - In: The service industries journal 29 (2009) 3/4, pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
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Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus; Hennig-Thurau, Thorsten; Walsh, Gianfranco - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
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A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M. - In: The service industries journal 26 (2006) 7, pp. 709-726
Persistent link: https://www.econbiz.de/10003454624