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Service contracts for delays in delivery

Mitra, Amitava - In: Advances in business and management forecasting 13 (2019), pp. 51-63

Persistent link: https://www.econbiz.de/10012154887

Performance measures of products with multiple characteristics utilizing unit costs of nonconformance

Mitra, Amitava - In: Advances in business and management forecasting 14 (2021), pp. 87-100

Persistent link: https://www.econbiz.de/10014291832

Two-dimensional warrenty policies incorporating product development

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 7 (2010), pp. 3-22

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A multiobjective model for warranty policies integrating product quality, market share, and R&D expenditures

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 8 (2011), pp. 43-65

Persistent link: https://www.econbiz.de/10009389684

Estimation of penalty costs in service industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57

Persistent link: https://www.econbiz.de/10009745405

Two-attribute warranty policies under consumer preferences of usage and claims execution

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 6 (2009), pp. 217-235

Persistent link: https://www.econbiz.de/10003850393

Estimation of Penalty Costs in Service Industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting, (pp. 47-57). 2013

The service sector comprises a dominant segment of the economy. Customer satisfaction, a measure of quality, is based on the degree of difference between expected quality and the actual level of quality experienced. Expected level of quality is influenced by customer perception of quality, which...

Persistent link: https://www.econbiz.de/10015370460

Estimation of penalty costs in service industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57

Persistent link: https://www.econbiz.de/10010147161

Two-attribute warranty policies under consumer preferences of usage and claims execution

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 6 (2009), pp. 217-235

Persistent link: https://www.econbiz.de/10009897731

Two-dimensional warrenty policies incorporating product development

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 7 (2010), pp. 3-22

Persistent link: https://www.econbiz.de/10009897758