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~isPartOf:"Advances in services innovations"
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Advances in services innovations
Management science : journal of the Institute for Operations Research and the Management Sciences
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Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
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Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
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