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The failure of the IRS to provide top quality service

Harmelink, Philip J.; VanDenburgh, William M. - In: Advances in taxation 14 (2002), pp. 137-158

Persistent link: https://www.econbiz.de/10001703245

The preparer effect on IRS customer satisfaction

Hite, Peggy A. - In: Advances in taxation 14 (2002), pp. 159-183

Persistent link: https://www.econbiz.de/10001703273

Tax administration problems : GAO-identified shortcomings and implications

Harmelink, Philip J.; Porcano, Thomas M.; VanDenburgh, … - In: Advances in taxation 15 (2003), pp. 43-91

Persistent link: https://www.econbiz.de/10001905368

The determinants of staff accountants' satisfaction with services at Korean distric tax offices

Shim, Tae sup - In: Advances in taxation 15 (2003), pp. 145-171

Persistent link: https://www.econbiz.de/10001905403

Procedural justice for all : a taxpayer rights analysis of Irs earned income credit compliance strategy

Olson, Nina E. - In: Advances in taxation 22 (2015), pp. 1-35

Persistent link: https://www.econbiz.de/10012225320

Determinants of enforced tax compliance : empirical evidence from Malaysia

K-Rine Chong; Murugesh Arunachalam - In: Advances in taxation 25 (2019), pp. 147-172

Persistent link: https://www.econbiz.de/10012225589

Procedural Justice for All: a Taxpayer Rights Analysis of Irs Earned Income Credit Compliance Strategy

Olson, Nina E. - In: Advances in taxation, (pp. 1-35). 2015

Persistent link: https://www.econbiz.de/10015367430

THE DETERMINANTS OF STAFF ACCOUNTANTS’ SATISFACTION WITH SERVICES AT KOREAN DISTRICT TAX OFFICES

sup Shim, Tae - In: Advances in taxation, (pp. 145-171). 2003

Like the Internal Revenue Service (IRS), the Korean Internal Revenue Service (KIRS) has implemented many changes to improve customer satisfaction since 1999. However, the Customer Satisfaction Index for KIRS services was low when compared with that of private companies. Therefore, it is...

Persistent link: https://www.econbiz.de/10015388731

TAX ADMINISTRATION PROBLEMS: GAO-IDENTIFIED SHORTCOMINGS AND IMPLICATIONS

Harmelink, Philip J.; Porcano, Thomas M.; VanDenburgh, … - In: Advances in taxation, (pp. 43-91). 2003

An assimilation and a synthesis of the major General Accounting Office (GAO) reports released on the Internal Revenue Service (IRS) for calendar year 2002 reveal a variety of tax administration problems. An analysis of the GAO reports also suggests that the IRS might be a contributor to the...

Persistent link: https://www.econbiz.de/10015388734

The preparer effect on IRS customer satisfaction

Hite, Peggy A. - In: Advances in taxation, (pp. 159-183). 2002

This study summarizes an IRS database that includes over 500 Customer Satisfaction Surveys (CSS) from individual taxpayers who were field audited in 1998. Descriptive statistics are provided indicating that most taxpayers were satisfied with the audit process. Most questions on the IRS survey...

Persistent link: https://www.econbiz.de/10015389252