Ors, Husniye - In: Anadolu University Journal of Social Sciences 5 (2005) 2, pp. 113-136
In this study is examined the SERV*OR scale which measures the level of Organizational Service-Orientation (OSO) of the service firms and is developed by Lytle, Hom and Mokwa (1998) and applicated to the service firms worked in Antakya. has measured these firms. Organizational Service...
