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Discrete-time queues with variable service capacity : a basic model and its analysis
Bruneel, Herwig; Wittevrongel, Sabine; Claeys, Dieter; … - In: Analytical and stochastic modelling techniques, (pp. 359-380). 2016
Persistent link: https://www.econbiz.de/10011484375
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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
Dudin, Aleksandr; Kim, Chesoong; Dudina, Olga; Dudin, Sergey - In: Analytical and stochastic modelling techniques, (pp. 401-428). 2016
Persistent link: https://www.econbiz.de/10011484384
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Retrial queues with balanced call blending : analysis of single-server and multiserver model
Phung-Duc, Tuan; Rogiest, Wouter; Takahashi, Yutaka; … - In: Analytical and stochastic modelling techniques, (pp. 429-449). 2016
Persistent link: https://www.econbiz.de/10011484387