With the development of the NPM and public sector reforms, a new model of PA- citizens relationship in public management is addressed. The scholar's attention to verify and overcome the gaps in PA-citizens relations for a more effective quality in public service delivery is increasingly...

Prevailing opinions by OECD advisers addresses the process of changes in PA and the efforts towards ‘harmonization' between the domestic patterns and the new transferred principles of modernization as NPM - an universal panacea for the problems of public administrations in transition...

Research on administrative reform in Europe has demonstrated a significant variation among countries in how they choose reform strategy. We know very little about what explains the variation with regard to the extent with which the countries conduct the reforms and how they effectively...